Technical Support

The Flysask2 Geospatial Imagery Portal delivers a set of data services funded by the Saskatchewan Geospatial Imagery Collaborative (SGIC). There is a procedure in place to ensure that each SGIC member receives quality service support in case of problems when using the FlySask2 system. FlySask2 is managed and hosted by CubeWerx at a Canadian cloud provider site.

Support Procedures

1. Online Manuals

The first place to look in case of questions about using the FlySask2 system is to consult the online manuals. These documents are designed to save you time and provide quick reference to the most commonly required information. These documents are:

The User Guide
Downloading Imagery
Web Services Guide

2. First line support

First line support will address general issues with the portal or questions regarding the Web services and its content:

SGIC Project Manager
Ian Radchenko
radchenko@src.sk.ca
(306) 933-8180

3 .Second line support

In cases of service interruption, emergencies, or first line support unavailability, please contact:

CubeWerx Support
Michael Galluchon
mgalluch@cubewerx.com
(613) 447-8304